Health & Benefits - Implementation Operations Specialist (Remote)

Job description

The Implementation Operations Specialist will report to the Implementation Operations Manager in the CDB Operations Department. This role is intended to require business expertise rather than IT expertise and provides support to implementation management. System Implementation Managers complete and direct all aspects of customer benefit system build for new and existing clients engaging in PayFlex products and services. They increase client and member satisfaction, retention, and growth by efficiently and accurately delivering these services. Typical schedule for this position is 9 a.m. ET to 5:30 p.m. ET, with occasional weekends as needed. - Responsible to perform daily production tasks involving multiple system set ups for all new implementations as well as existing client benefit plan changes. - Identifies business problems, obtains necessary information, accurately identifies root causes, and generates solutions. - Act as a point-of-contact for escalated client-specific set up issues. - Supports implementation and rollout of vendor/customer products. - Provides analysis of business implications and applies problem solving skills to meet business needs. - Where appropriate, use...