Guest Experience Manager - D'Iberville

Job description

Job DetailsJob Location: DIberville 1029 - DIberville, MS 39540Position Type: Full TimeEducation Level: High SchoolJob Category: ManagementDo you like providing exception service to make someone’s day? Do you like to develop people and work on a team? Do you feel the Force calling you? Then we have the right position for you! Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our AmStar D'Iberville location. What would I be doing in this position? Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!) Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.) Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility. Efficiently manage team members to maximize service levels while minimizing labor costs. Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!) Assist senior management with controlling and monitoring financial operations t...