Casino Services Coordinator

Job description

Specific Job Functions: - Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions - Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel - Up-sell into various room/suite types, restaurants and show - Provide the highest level of customer service. - Check availability and book reservations. - Responsible for changing, canceling, and reconfirming existing reservations as necessary. - Add special comments/instructions to existing reservations as necessary. - Follow established blocks/restrictions as issued by management. - Seize every opportunity to enthusiastically sell restaurants, shows and other property services. - Transfer callers to other departments as necessary. - Send guest correspondence as needed. - Answer incoming calls in a timely manner. - Ensure department business is carried out in an efficient and professional manner - Perform all duties deemed necessary for the success of the department Responsibilities/Qualifications: - Strong verbal and written communication skills. - Excellent organizational skills. - Aptitude to learn...