P&C Customer Service Representative II

Job description

Job DetailsJob Location: ALGONA HWY 18 HOME OFFICE - ALGONA, IA 50511Position Type: Full TimeSalary Range: $21.00 - $25.00 HourlyPharmacists Mutual Insurance Group has an opening for a Customer Service Representative II. This role responds to internal and external customers and Agency or Company personnel requests for information on agency companies and products, including quoting assistance as needed. This role involves handling inquiries, processing service requests, resolving issues, and maintaining strong client relationships to ensure satisfaction and retention. Will work with all agency carriers. Customer Service Representative II: Responsible for moderately complex customer inquiries. Manages customer inquiries with minimal direction and assistance. Maintains a working knowledge of all products, services, and procedures with all agency carriers. Demonstrates a history of high-quality work, dependability, and timely service responses. Essential Functions: Essential functions may include, but are not limited to the following: Provide help and advice to customers regarding policy and/or billing questions through professional communication. including investigating and solving th...