B1 Temporary Promotion - Operational Performance, Quality and Strategic Officer - Social Security Scotland

Job description

Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes, disabled people, carers, young people entering the workplace and to help people heat their homes. Working in Client Services Delivery requires flexibility and is demand driven, therefore this role will require you to consistently work alongside different benefit areas, to support their performance, quality, feedback, or strategic planning. As a Performance and Strategic Planning Officer you will be assigned to one of the following roles: Reporting to the Performance Senior Officer or Strategic Planning Senior Officer, you will play a key role in shaping and supporting this evolving role. Your work will support and improve the standard of the end-to-end client journey within all our benefits areas by ensuring we have a better understanding of our current resourcing needs and capabilities across Client Services Delivery. As part of the Operational Performance, Quality, and Strategic Planning team, you wil...