Senior Field Claim Resolution Specialist, Property

Job description

Description Manages, investigates and resolves assigned high severity Property Loss claims under limited supervision. Provides policyholders with exceptional customer service. May assist Customer Claims Representatives with in-person inspection/policyholder contact where necessary. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory Responsibilities: - Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity. - Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. - May work with a Liberty network contractor in the appraisal process. - Ability to independently scope high severity losses and/or large losses. - Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors. - Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contract...