CSR-Order Fulfillment Coordinator

Job description

Description Overview: Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business Job Summary: Manage the Order Fulfillment Process to insure the complete satisfaction of the customer’s requirements. Second of three levels of customer service work. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service. Representative require limited supervision. Summary of Essential Job Responsibilities: - Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer. - Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with cust...