Senior Product Manager, Customer Lifecycle

Job description

Ready to be a Titan? ServiceTitan is the leading operating system for the trades -- powering everything from marketing and dispatch to payments and accounting for residential, commercial, and exterior contracting businesses. We're looking for a Senior Product Manager to join the Lifecycle Intelligence team and help define how AI transforms the post-sales customer experience. You'll own critical parts of the intelligence that makes our platform smarter for every customer interaction -- from the moment a contractor finishes onboarding through years of daily use. You'll work at the intersection of large language models, deep product domain knowledge, and real customer outcomes, building AI-powered experiences that help contractors get more value from ServiceTitan and help our teams serve them more effectively. If you've shipped AI products in production, think in eval frameworks before you think in feature specs, and want to apply that craft to a platform used by tens of thousands of businesses every day -- we want to hear from you. What you'll do: Own a portfolio of AI-powered use cases within our agentic customer lifecycle experience. You'll be responsible for specific customer outc...