Customer Service Representative - Bilingual

Job description

Customer Service Representative - Bilingual (English/French) Location: Burlington, ON, Canada Company: VB Spine: Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Customer Service Representative in our Operations function within the Spine division, you’ll serve as a key bilingual point of contact for customers across Canada — managing orders, supporting billing, coordinating with warehouse and logistics teams, and ensuring smooth, timely support for surgical procedures. What You’ll Do: - Process customer orders accurately and efficiently via phone, email, and ERP systems - Ensure all orders are complete, accurate, and processed on time to meet surgical needs - Resolve order discrepancies and communicate directly with customers in a timely manner - Support accurate order entry to enable timely and correct invoicing - Work with internal teams to re...