Professional - Technical Customer Service

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: The Technical Customer Support Engineer plays a central role in delivering reliable, high-quality experience for a diverse, global customer base. In this position, you will serve as a trusted technical resource—resolving complex issues, guiding customers through challenging situations, and supporting the stability of our platform across multiple regions. You will collaborate closely with cross functional teams, contribute to incident response efforts, and develop deep expertise in assigned product areas. Because this role supports customers worldwide, the ability to communicate effectively in both English and Spanish is essential. Your bilingual skills will help ensure that international customers receive clear and timely support. This position is ideal for individuals who excel at analytical problem solving, communicate with professionalism, and thrive in dynamic operational environments. If you are motivated by meaningful customer impact and the opportunity to strengthen both technical and collaborati...