Operations Manager

Job description

Operations Manager Reports to: General Manager: Role Purpose: To lead and integrate all production and transport operations at the Telford site, ensuring safe, efficient, compliant, and cost-effective performance across the full operational workflow. The Operations Manager is responsible for delivering daily service excellence, optimising labour and fleet utilisation, driving continuous improvement, and acting as Deputy to the General Manager in their absence. Key Accountabilities: 1. Operational Leadership 2. Production Management 3. Transport & Fleet Management 4. People Leadership 5. Compliance & Governance - Lead the end-to-end site operation from goods-in through production to customer delivery. - Ensure production output aligns with transport scheduling and customer requirements. - Oversee daily production planning and route scheduling. - Maintain operational flow between departments to eliminate bottlenecks. - Deliver service in line with SLA, OTIF, and cost targets. - Assume full site responsibility when the General Manager is absent. - Plan, coordinate and control the production process. - Ensure correct volumes are produced at agreed cost and quality standards. - Implemen...