NOC Technician I

Job description

NOC Technician I Department: Noc: Employment Type: Full Time: Location: Coral Springs: Reporting To: Network Operations Center Supervisor Description: The NOC Technician is responsible for the 24x7x365 real time monitoring and surveillance of the Blue Stream Fiber Network and the services that traverse it. The position will monitor, document, and investigate incoming platforms, service alarms and escalations from business partners (e.g., Customer Care, Commercial Services, Field Services), create trouble tickets in accordance with existing guidelines, troubleshoot, and remotely restore challenges on various platforms. The Technician will assume responsibility for reactive and proactive tasks outlined in core processes (Event Management, Incident Management, Change Management and Knowledge Management) and collaborate with other organizations within Blue Stream Fiber to facilitate various tasks. Key Responsibilities: - Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility. - Notify and escalate issues internally and externally as required in support of network outages and restoration events. - Create tickets pe...