Desktop & Apple Device Services Administrator

Job description

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the day-to-day operational support, administration, and lifecycle management of end-user computing environments, including Windows desktops, laptops, virtual desktops, and Apple mobile devices. This role serves as a primary technical interface for both internal users and external customers, with specific ownership of Apple iPad device management used in customer-facing and field-support scenarios. ESSENTIAL FUNCTIONS: Other duties as assigned. - Own lifecycle management of Apple iPads used for external customer support, including provisioning, configuration, deployment, maintenance, and retirement. - Administer Apple device management platforms (e.g., MDM solutions) to enforce security policies, application deployment, and configuration profiles. - Coordinate with internal teams and external stakeholders to support customer-facing Apple devices in production environments. - Troubleshoot iPad hardware, OS, application, and connectivity issues impacting customer operations. - Maintain asset tracking, warranty status, and replacement processes for Apple devices. - Ensure Apple devices meet security, compliance, and data protection r...