Manager - Operations - Avis First

Job description

Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? In this leadership role, you’ll have the opportunity to guide a top-performing team, elevate the customer journey, and make your mark in a dynamic, customer-first setting. If that sounds like you, this is your opportunity. What You’ll Do: Reporting to the Manager – Premium Customers, you’ll be responsible for managing the customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability. Duties include, but are not limited to: - Organizing and managing the day-to-day functions of personnel, including planning and implementing staffing schedules to meet the needs of the business, communicating, monitoring and updating business objectives, ensuring personnel are properly trained, motivated, recognized and coached in order to create a high functioning team. - Evaluating the performance of personnel and using effective corrective action where necessary in compliance with Company policies. - Partnering and collaborating with the key operations, fleet, customer service and ot...