Center Care Team - Care Navigator, Bilingual

Job description

Care Navigator, Bilingual Job Summary: The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience. Duties/Responsibilities: - Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process - Update member information in the electronic medical records system - Schedule appointments and coordinate referrals for a multi-disciplinary care team - Assist members with filling out paperwork through electronic kiosks, as needed - Request medical records and upload documentation to electronic medical records system - Field questions from prospective and established members, as well as their adult children - Manage phone line by answering incoming calls, taking detailed messages, and conveying pe...