Data Analyst - Global Customer Service Operations

Job description

Job Description: Main Job Responsibilities Data Analytics & Insight Creation: Develop, maintain , and enhance dashboards, reports, and analytical tools (using Excel, Power BI, Tableau, and other solutions) to provide real-time operational and financial views into Professional Services activities. Design and generate recurring and ad hoc analyses covering utilization , revenue, bookings, time-to-value, and other core KPIs for PS and related business units. Extract, aggregate, and integrate data from Professional Services Automation (PSA) tools (e.g., Certinia /FinancialForce), Salesforce, NetSuite, and other platforms. Develop exception and trend reports to identify and alert management to anomalies, risks, and opportunities in project delivery and resourcing. Process & Systems Enhancement: Partner with key stakeholders to define, document, and continuously improve the analytics processes supporting PS operations. Contribute to system/process integration initiatives , such as maintaining or enhancing PSA-to-NetSuite data pipelines. Serve as an internal subject matter expert on analytics data sources, tools, and best practices within the PS organization. Collaboration & Communication...