Customer Service Agent (CSA) — Sightseeing Tours (Outdoor Position)

Job description

Pay: $17.00 per hour Job description: Join the Front Line of NYC Tourism TopView Sightseeing is hiring Customer Service Agents to support our growing tourism operations across New York City. This is an outdoor, field-based position located at high-traffic tourist attractions and sightseeing stops. We are seeking energetic, customer-focused professionals who enjoy working in dynamic city environments. Schedules may vary based on tourism demand, weather, and operational needs. Weekend and Night availability, and flexibility are required. Compensation: - $17.00 per hour base pay $0.50 per ticket printed and/or sold Strong earning potential in high-volume locations Key Responsibilities: - Wear full company uniform and maintain professional appearance - Ability to carry promotional signage and materials throughout the shift - Operate company-issued POS machine - Process cash and credit card transactions - Handle and reconcile daily cash - Explain tour packages, pricing and hours of operation - Ensure customers understand their purchases - Print tickets for referrals - Assist customers with app downloads and reservations Job Types: Full-time, Part-time: Work Location: In person