Desktop Support Technician L1

Job description

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support. - IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software - Monitoring and maintaining computer systems, video conferencing, and networks within the office - Follow SOP documentation and escalate issues appropriately to higher-level staff - Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system - Working closely with the IT support team in Amsterdam to learn and identify issues in the office - Mobile support: iOS, Android, Windows Mobile Skills: - Strong service-oriented mentality - Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required - Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile - Basic networking knowledge - VPN, network connectivity including 1...