Customer Service Representative

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Thoele Dental Laboratory in St. Cloud, MN . The regular hours for this position are from 7:30 AM to 4:30 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: - Answer phones in a timely manner - Process outgoing calls in a timely manner - Troubleshoot technical issues, including shade, material, poor impressions and missing items or information - Build solid relationships with staff members in customer offices as well as dental lab - Analyze remakes by customer and ensure any issues are reso...