PAS Specialist

Job description

Department Overview The PAS Specialist serves as a key point of contact for patients and families at the Pediatric Specialties clinic front desk, providing exceptional customer service both in person at the front desk and over the phone. This position is based on-site at the Marquam Hill Campus and supports clinic operations by performing patient check-in, check-out, and scheduling functions for specialty care services. The PAS Specialist is responsible for managing a high volume of inbound and outbound calls, coordinating patient appointments, and ensuring accuracy and efficiency throughout the scheduling process. This role requires proficiency in Epic, including work queue and in-basket management, with responsibilities encompassing follow-up queues, waitlists, no-show and reschedule reports, referral processing, and related administrative workflows. The specialist must be able to create Epic encounters and communicate effectively with clinical staff to support patient care coordination. Depending on operational needs, the PAS Specialist may work at both the front desk and in a back-office capacity. Daily responsibilities include patient check-in and check-out, document scanning...