Bike Shop – Bike Warranty Specialist

Job description

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. The Bike Warranty Specialist is responsible for assessing and coordinating warranty claims between customers and vendors for bikes and bike parts. This role involves clear communication with customers throughout the warranty process, managing bike returns, and evaluating the condition of used and returned gear. The ideal candidate brings knowledge of bikes and outdoor gear, strong analytical skills for assessing gear condition, and a commitment to excellent customer service. This position will report into the Bike Assembly Operations Manager. What You Get To Do: Respond to all emails in a 24-hour (business days) period Monitor and manage incoming e...