Administrative Assistant I, Advising Center

Job description

Compensation: $16.54 per hour Compensation Type: Non-Exempt Employment Type: Regular Grade: NE04 Position Summary This position is responsible for providing secretarial and customer service support for the operations of the Advising Center. MAJOR DUTIES: - Provides outstanding customer service by answering telephones, greeting visitors, responding to texts and emails, and offering accurate information and assistance; refers individuals to appropriate personnel, takes messages, and schedules appointments. - Checks in students for advising appointments and drop-ins with professionalism and a welcoming demeanor, ensuring each interaction reflects exceptional customer service. - Serve as the primary point of contact for the advising phone lines. Answer and return calls promptly, respond to voicemails, provide accurate information to callers, and transfers calls as appropriate. - Responds to a variety of email and text correspondence with clarity and professionalism. - Verifies student information to ensure advising readiness; assists students with any holds, referrals issues prior to their advising appointments. - Reviews incoming early alerts daily, categorizes, and assigns to advisor...