Retail Service Operations Team Leader

Job description

Description Summary: The Retail Service Operations Team Leader is responsible for the oversight of service and operations for ~10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. Duties & Responsibilities: - Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches. - Promotes Huntington’s Welcome Culture through actions and coaching. - Conducts branch visits to complete required audits, observations, and inspections. - Participates in branch huddles to review operations procedures and opportunities. - Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches. - Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures. - Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly D...