Technical Support Officer

Job description

Company Description Colliers is enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. Job Description: We’re seeking a Technical Support Officer to join our National IT team, based onsite in South Australia. This role will be split across locations, with approximately 80% based at our Dulwich office and 20% supporting our Adelaide CBD office. Reporting to the Senior Service Desk Manager, you’ll be the primary onsite IT contact, delivering high‑quality support and exceptional customer service across all levels of the business. Key responsibilities include: - Proactively identifying and resolving IT issues, with a focus on supporting our Melbourne offices. - Providing Level 1 and Level 2 support for hardware and software. - Following established processes and ensuring thorough documentation of procedures. - Recommending system upgrades or replacements when appropriate. - Championing the IT brand by locally implementing customer-facing technol...