Credit Officer

Job description

Job Description: Role title: Credit Officer Role type: Permanent full time: Role grade: Administration Officer Level 3, Year1/2 Department and location: Finance, St Vincent’s Hospital, Darlinghurst Salary: $71,072.43 - $ 73,287.41 + super + salary packaging Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role: Deliver a high-quality customer experience by proactively contacting patients, customers, insurers and health funds to resolve outstanding accounts with empathy and professionalism Respond to phone, email and written enquiries promptly, ensuring clear communication and positive outcomes for all stakeholders Work collaboratively with internal teams to investigate and resolve account queries, ensuring a seamless and supportive customer journey Manage billing communications including statements and reminders, helping customers understand their accounts and payment options Identify and...