Operational Excellence Specialist

Job description

Job Summary The Operational Excellence Specialist supports Global Services by executing data‑driven, cross‑functional improvement initiatives that improve service delivery, strengthen process discipline, and enable Vertiv’s Service Operating Model. In this global role, you will partner with regional service teams to identify variation, eliminate waste, drive standard work, and enable adoption of global processes and tools. This position plays a critical role in improving install base accuracy, parts and logistics workflows, dispatch/scheduling efficiency, and warranty/return processes as Vertiv continues scaling service operations worldwide. This role is well‑suited for a developing practitioner who can work independently, influence without authority, and contribute to the maturity of Vertiv’s global Operational Excellence capability. Responsibilities : Process Optimization & Standard Work - Facilitate targeted process mapping, value‑stream reviews, and small‑to‑medium scale Kaizens using Lean/Six Sigma method - Document current state, define CTQs, build future state workflows, and implement standard work with controls to sustain improvement Global Service Operating Model Enablemen...