HR Manager

Job description

Job Title: HR Manager Location : Montego Bay - Jamaica Reporting to: Director People Operations Rest of World Overview of Role: The HR Manager will lead and execute strategic HR initiatives to support a dynamic workforce within a fast-paced contact centre and business operations environment. As a trusted partner to local leadership, the role will ensure compliance with Jamaican employment law, drive employee engagement, and foster a high-performance culture aligned with company values. Key responsibilities include management of the local performance development programme, oversight of weekly and monthly payroll operations, and continuous improvement of HR processes. This role is focused exclusively on Jamaica-based operations, ensuring consistency, compliance, and a strong employee experience across the Montego Bay site. Primary responsibilities: - Strategic HR Leadership & Business Partnership - Balance day-to-day operational HR tasks with long-term site strategy, ensuring alignment with business priorities and evolving workforce needs. - Proactively identify and implement HR initiatives that drive employee engagement, performance, and retention on-site. - Performance Development...