Senior IT Manager

Job description

We have an exciting new role..... Responsibilities for this role include but are not limited to: We are seeking an experienced and commercially minded Senior IT Manager to lead the delivery of high-quality, business-critical IT services within a professional services environment. This is a pivotal leadership role, acting as the bridge between the business, internal IT teams, and external suppliers. You will be responsible for ensuring the stability, security and performance of the firm’s technology landscape, while driving continuous improvement and innovation across IT services. The Role: As Senior IT Manager, you will take full accountability for the operational delivery of IT services, leading a multi-disciplinary team across service desk, cloud, infrastructure and information security. Key responsibilities include: - Leading and managing IT teams to deliver a high-performing, customer-focused service - Ensuring the stability, performance and security of all IT systems and infrastructure - Owning IT service management processes (incident, problem, change and request) in line with ITIL best practice - Defining and managing service standards and SLAs across internal teams and thir...