Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity: This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities: - You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation. - You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions. - You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences. Skills and attributes for success: - You’re analytical, detail-oriented, and a strong communicator. - You’re comfortable working with CRM platforms...