Housing Resource Navigator

Job description

Housing Resource Navigator Department: Housing Services: Reports To: Housing Program Manager Position Overview: The Housing Resource Navigator serves as the first point of contact for individuals seeking housing assistance. This role is responsible for responding to housing inquiries, assessing needs, and connecting individuals to appropriate housing resources and support services. The Housing Resource Navigator plays a critical role in helping individuals and families navigate complex housing systems by providing guidance, referrals, and coordination with internal staff and external community partners. Key Responsibilities: Housing Intake & Call Response: - Respond to incoming calls, emails, and inquiries from individuals seeking housing assistance. - Provide courteous, professional, and compassionate communication to all callers. - Conduct initial housing screenings to determine the individual’s housing needs and level of urgency. Needs Assessment: - Assess the caller’s housing status, barriers to housing, and immediate needs. - Identify appropriate housing resources, programs, and services based on the individual’s circumstances. Resource Navigation & Referrals: - Provide referr...