Field Representative II, Print Support

Job description

Field Representative II, Print Support Position Profile Responsible for the daily support of assigned RICOH managed devices within customer's fleet. Responds to customer requests for technical support and training with the focus being on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment, appropriately facilitating service & supply requests. Capable of performing basic end-user device maintenance tasks, escalating service problems as necessary. Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. Job Duties and Responsibilities: - Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved. - Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements. - Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases. - Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices. - Responds to custome...