Technical Account Manager

Job description

Technical Account Manager Department: Customer Success: Employment Type: Full Time: Location: Texas - Remote: Description: As a Technical Account Manager at Portnox, you will play a critical role in ensuring successful customer experiences. You will provide professional services to customers while also owning relationships with a portfolio of strategic clients to optimize the adoption of our solutions. Key Responsibilities: Occasional travel required, up to 15% of the time for onsite customer engagements and meetings. - Deliver on-site and off-site Portnox professional services, including product deployment, configuration, health checks, optimization, training, and troubleshooting. - Own customer relationships and ensure they achieve desired outcomes, realizing the value of their investments in Portnox solutions. - Proactively identify and prioritize customer issues, develop actionable plans, and drive them to successful completion. - Collaborate with customers to create and implement customer success plans that align with their business and technical objectives. - Establish relationships with customers through regular meetings to understand their environments and how Portnox solut...