Personal Shopper Coordinator

Job description

Position Summary: The Personal Shopper Coordinator is responsible for maintaining the accurate and efficient shopping and processing of all orders received through Food City’s Curbside Pickup service. Other responsibilities include professional communications with customers, various types of payment processing, and excellent order accuracy. Additionally, the Professional Shopper Coordinator is responsible for ensuring the delivery of outstanding service by the entire Go-Cart team. Essential Job Functions: - Acknowledge, greet, and engage customers with the goal of sharing Curbside Pickup’s value proposition. - Check email and/or Microsoft Teams daily about potential sales, reporting, online promotions, or website issues from Corporate Support Center. - Communicate effectively and professionally with Professional Shoppers about sales goals, customer requests/complaints, and opportunities to help grow the department. - Prepare schedule for E-Commerce associates on an orderly and systematic basis. - Train and support Professional Shoppers as needed. - Maintain daily department paperwork for the required three-month period before shredding old information. This includes customer files...