Aftersales System & Project Manager

Job description

Aftersales System & Project Manager Diemen Full-time Production / Manufacturing / Processing - Automobile sales and services ResponsibilitiesJob Purpose The Aftersales Project Manager is responsible for establishing and managing after-sales readiness for launching and expanding its business in Europe. The role ensures that global HQ aftersales processes are effectively localized to meet European market, dealer, and regulatory requirements. Acting as the key interface between Europe and Xpeng China HQ, this position leads requirement collection, approval processes, and project execution to support successful vehicle launches and sustainable aftersales operations. Key Responsibilities: 1. Project Management & Delivery Control •Manage after-sales-related projects end-to-end, including scope, milestones, timeline, and launch targets •Lead after-sales readiness activities for new product launches. Ensure service, warranty, parts, training, technical and all related systems are ready before SOP •Lead after-sales readiness activities for new markets, new after-sales networks. Ensure service, warranty, parts, training, technical and all related systems are ready before car sales. •NPS mana...