Customer Care 1 year Internship - French & English Speaker

Job description

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We ob sess over partnerships. We grow relentlessly : our network, our partners, ourselves. Don’t stop reading, the best part’s coming up 👇🏼 Internship details: - Languages: French and English speakers ( both mandatory! ) / Portuguese, Spanish or Polish (nice-to-have) - Location: This internship is on-site, in Lisbon at Amoreiras Square - Contract Type: Internship - 6 months with possible extension or conversion to full-time - Salary: 920EUR gross monthly + 10.20 per/ day of meal allowance paid by Coverflex - Working hours: 9-hour shifts between 7 AM and 10PM (Portuguese time) with 1 hour for lunch break, with two consecutive days off per week. How You’ll Shape Our Story: Key Responsibilities during the Internship: - Assist customers via multiple channels: calls, emails and more - Investigate and resolve issues by identifying root causes and solutions - Monitor our charging network and act quickly to address any incidents - Master various tools and knowledge bases to provide...