Service Desk Analyst

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: Job Description: This position is located in Hartlepool and operates on a hybrid working model. It is a full-time, permanent role, requiring 37.5 hours per week, with shifts scheduled between 7:00 AM and 7:00 PM on a rotating basis. The NEC Software Solutions Central Service Desk Team are seeking the services of a Service Desk Analysts to provide direct first-line level 1 service desk support to numerous internal and external accounts. The Service Desk Analyst will work with a team of other Service Desk Analysts, under the general supervision of a Service Desk Team Lead. The service desk provides a single point of contact for IT related issues to customers, internal & external IT support groups and provides first time resolutions where available. The main responsibilities of a Service Desk Analysts are: - To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs - To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. - To accurately log all relevant incident/servi...