Director of Customer Success, Strategic Accounts

Job description

Description Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. We are looking for a Director of Customer Success, Strategic Accounts (US) to join our Customer Success leadership team and lead a high-performing group of Strategic Customer Success Managers. In this role, you will build executive-level customer relationships, drive meaningful product adoption, and ensure customers realize measurable and sustained value from Silverfort. You will coach and develop the team with clarity and empathy, while building the operating systems and cross-functional alignment required to scale strategic customer outcomes. Responsibilities: - Lead and develop a team of Strategic CSMs through weekly 1:1s, coaching, performance management, and career development - Own the Strategic CS operating rhyth...