CFS CXL Phone Desk Specialist

Job description

The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications. Who would I interact with?: Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management. What are the day-to-day responsibilities?: · Answer phone calls and email requests regarding product cancellations · Opening ticket for new cancellation requests · Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation · Maintain professionalism in all verbal and written communications · Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately · Assist Cancel Team in completing Cancellation processes as needed What are the requirements for this job? · Previous customer service phone experience not required but a plus · Minimum 1 year experience with SSC Cancellation Team · Full familiarity of can...