Marcus by Goldman Sachs, Back Office Team Lead | Analyst | Richardson, TX

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. Job Summary: - Lead, manage and supervise the day-to-day operations of a team of 10-15 representatives - Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise - Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives - Establish schedules for team members - Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others - Conduct weekly one-on-ones and bi-monthly staff meeting, as well as on-the-spot coaching / feedback - Monitor and assign cases and work clos...