Manager, Project Planning

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - The Manager, Project Planning leads high‑impact, cross‑functional initiatives designed to elevate customer satisfaction, loyalty, and advocacy across the full customer journey. - This role oversees the end‑to‑end execution of CX projects, aligning stakeholders, removing barriers, and ensuring delivery of measurable, customer‑focused improvements. - By driving collaboration and operational excellence, the Project Manager plays a critical role in translating customer insights into meaningful, enterprise‑level outcomes. What you'll do: This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management wi...