Security Specialist -- SIEM Technologies

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Specialist provides second-level Cybersecurity Incident Response , client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender . What you will do: 24x7 Support – 60% job weight Service Delivery Improvement - 20% job weight Professional Development – 20% job weight - Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s) - Act as an escalation point for SOC first-level analysts, perform root cause analysis. - Provide technical kn...