Service Advisor

Job description

Description Duties and Responsibilities: - Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records. - Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. - Greets customers and directs them to available technicians. - Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs. - Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers. - Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. - Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. - Managing and overseeing the Dealership's workflow and schedule. - Calls customers to advise them abou...