Welcome Center Team Member (TownLake)

Job description

Why Your Role Matters Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health. Apply today! How You Will Make an Impact What You Bring to the Y - Actively engage and greet each member/guest who comes into the YMCA. - Occasionally open or close the facility and have key-holding duties. - Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. - Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour. - Follow and lead branch protocols for prospective members. - Keep informed of all branch activities & schedules in order to provide exceptional member service. - Handle and resolve membership concerns and inform the supervisor of unusual situations or unr...