🇵🇱 Team Leader - Service Team PL

Job description

We're looking for someone from our team who wants to take the next step in their career and lead people in the Customer Service department at edrone! 🌍 Our Mission – This Is Why We Come to Work Empower small e-Commerces to compete with giants We give small and medium-sized e-commerce businesses the tools they need to compete with the biggest players on the market. Customer Support/Service is the heart of this mission – because a client who receives top-level support has a real chance of winning against the giants. As a Team Leader, you stand on the side of our clients every single day – and it is your team that decides whether small players feel strong. About the Role: As Team Leader of Customer Support/Service, you will first and foremost be a leader of a team of 8–12 people – people will be at the center of your work. Your three pillars are: 👥 People management – motivation, development, engagement, results ⭐ Extraordinary service – not "good," not "sufficient," but the kind that clients tell others about 🤖 Implementing AI in the team – building the team of the future, one that uses AI as an everyday working tool Your Scope of Responsibilities: 👥 People Management – Your Priority...