Membership and Contact Center Assistant

Job description

This is a part-time position scheduled to work 24 hours per week. Must have the ability to work evenings, weekends and holidays. Summary: As part of the Missouri Botanical Garden’s Contact Center team, the Membership and Contact Center Assistant plays a crucial role in welcoming guests and helping them plan their visit. This position is responsible for sharing visitor and membership information, promoting upcoming events and Garden membership, processing ticket sales and memberships, and responding to questions by phone and email in our Contact Center and in person at the Visitor Center. Qualifications/Experience: Competencies: Education: - Provides members, visitors, and potential visitors with the most up-to-date information regarding Garden grounds, amenities, classes, and events on the phone, by email, and in person. - Maintains a friendly and professional demeanor and resolves guest issues calmly while working in a dynamic environment. Directs inquiries that require escalation and reports on areas of ongoing concern appropriately. - Processes ticketing and membership transactions. Locates and updates constituent records with correct contact information in the Tessitura CRM. -...