Global Social Media Key Account Manager

Job description

About us At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional. About the role: As our Key Account Manager – Social Media, you’ll steer our outsourced social media response operations across global markets, languages, and channels. You’ll be the bridge between Dyson and our social media agency partners, ensuring every public engagement reflects our tone of voice and brand standards—delivering a consistent, authentic Dyson presence on every platform. You’ll set and oversee clear KPIs, drive agency performance, and lead the way on consolidating partners to only the best. You’ll keep our operations agile and ahead of the curve, adapting to trends and sha...