Control Room Advisor

Job description

Full time, permanent position (37.5 hours a week) DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best. When customers need help most, our Control Room Advisors are there thinking fast, solving problems and keeping people moving. At Direct Line Group, this role sits at the heart of our Rescue operation, bringing together communication, logistics and customer care. If you enjoy variety and want a role where no two days are the same, this could be the role for you. What you’ll be doing: You’ll be the vital link between our frontline teams, patrols and customers, owning each case from start to finish and ensuring the right outcome, every time. Your key responsibilities will include: Taking ownership of incoming work from frontline teams and seeing it through to resolution Coordinating patrols and resources to maintain effective coverage across key areas Managing the end‑to‑end customer journey during...