Dedicated Operations Technical Account Manager - TS/SCI Clearance Required

Job description

Red Hat's North American Public Sector Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Colorado Springs, CO. This position is Permanent On-Site with Customer. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance for Red Hat OpenShift Container Platform. This is a fully onsite position. You will act as a dedicated resource supporting the customer's environments, facilitating collaboration with their other vendors, and act as their champion within Red Hat. What You Will Do: - Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure, specifically Red Hat Enterprise Linux (RHEL), Red Hat Satellite, and Red Hat Identity Management (IdM), ensuring platform stability and successful upgrades. - Platform Management & Optimization: Assist in the design, development, and maintenance of Standard Operating Environments (SOEs). Utilize Red Hat Satellite for efficient provisioning, subscription management,...