Table Games Dual Rate Supervisor (Horseshoe Bossier)

Job description

As a Dealer: Creates an entertainment environment for all guests. Provides courteous, friendly and prompt service in dealing Table Games. As a Supervisor: Supervises the operations of Table Games on assigned shift, places special emphasis on guest service, security of Horseshoe Casino & Hotel’s assets, and positive employee motivation and coaching. Responsible for the operations of table games on an assigned shift. Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games. Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary. Recommends change in de...