Manager, Service Center
Blue Cross Blue Shield of Michigan · Lansing, Michigan, US
SUMMARY Provides leadership and direction to the Service Center Team to ensure that the goals and standards of the department and Accident Fund are being met...
Job description
SUMMARY: Provides leadership and direction to the Service Center Team to ensure that the goals and standards of the department and Accident Fund are being met. Facilitates the development of cross-functional work teams within the Service Center. Participates in ongoing development of new products and technologies. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Plans, directs, manages and evaluates the day-to-day operations and workflow of a multi-functional and multi-state team of representatives that handle underwriting, billing and policy inquiries. - Approves/Declines underwriting, audit and billing referrals. - Has overall accountability for the accuracy and timeliness of premium billings agent commissions and collections. - Provides analysis and recommendations as requested by leadership regarding a variety of issues or problems. - Creates and supports an environment where quality approaches are constantly being developed and evaluated within the team. - Ensures overall effectiveness in reaching goals for improving...